Refund and Returns Policy

1. Damaged Products:

If you receive a damaged product, please contact us within 1 day of receiving your order. We will provide a replacement for the damaged item at no additional cost.

 

2. Product Replacement:

For damaged products, we offer a hassle-free replacement process. Simply notify us of the issue and we will arrange for a replacement to be sent to you promptly.

 

3. Refund Process:

If you prefer a refund instead of a replacement for a damaged product, please inform us at the time of contacting our customer support team. Refunds for damaged products will be processed within 4-5 working days from the date of approval.

 

4. Eligibility for Refunds:

Refunds are only applicable in cases where a replacement is not feasible or desired by the customer. Refunds will be issued to the original payment method used during the purchase.

 

5. Return Shipping:

We will cover the return shipping costs for damaged products. Our customer support team will provide you with instructions on how to return the damaged item.

 

6. Return Period:

Please ensure to report any damage and request a replacement or refund within 1 day of receiving your order. Requests made after this period may not be eligible for replacement or refund.

 

7. Non-Damaged Returns:

For non-damaged returns not accepted.

 

8. Contact Us:

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer support team at 3dcrystalindia2020@gmail.com or +91 80562 51888.

 

9. Policy Updates:

We reserve the right to update our return and refund policy at any time without prior notice. Any changes to our policy will be reflected on this page.